Service channels

Will my account number / Customer ID be changed?


Your account number(s) / Customer ID remains the same.

Will I still be able to use my existing cheque book?


Yes, you will still be able to use your existing cheque book.

What are the alternative ways that I can do my banking transactions?


You may bank with us through any of the following channels:

  • Branch: visit us at our Raffles Quay branch at 6 Raffles Quay, Singapore 048580;
  • Online Banking (for account holders only): bank from the comfort of your own home with our online banking services;
  • Phone Banking (for account holders only): Call our Contact Centre to check your balances, fixed deposit maturity dates or make a remittance to India via Call & Remit to pre-registered beneficiaries.

How may I transfer funds?


You may transfer your funds with us through any of the following channels:

  • For Account Holders:
    • Online Banking: bank from the comfort of your own home with our online banking services;
    • Call & Remit (only for individual account holders): make a remittance request through the telephone with one of our Customer Service Officers for remittances to India to pre-registered beneficiaries;
    • Branch: visit us at our Raffles Quay branch at 6 Raffles Quay, Singapore 048580to make a transfer.
  • For Non-account Holders
    • Branch: visit us at our Raffles Quay branch at 6 Raffles Quay, Singapore 048580

What if I need to make a cash deposit or withdrawal?


You will no longer be able to make a cash deposit or withdrawal at any of our branches. However, the following channels are available:

  • For all customers
    • Branch: visit us at our Raffles Quay branch at 6 Raffles Quay, Singapore 048580 and make a fund transfer with your NETs debit card or cashier’s order / cheque

How can I withdraw my money?


You will no longer be able to withdraw cash at any of our branches. However, you may make a withdrawal through any of the following channels:

  • Bank from the comfort of your own home with our online banking services via FAST;
  • You may issue cheques from your cheque book;
  • You may also place request for issuance of a Cashier’s Order.

What can I do if I want to do a transaction on a weekend?


You will no longer be able to transfer your funds on a weekend at any of our branches. However, you may transfer your funds with us through any of the following channels:

  • For Account Holders
    • Online Banking: bank from the comfort of your own home with our online banking services;
    • Call & Remit (only for individual account holders): make a remittance request through the telephone with one of our Customer Service Officers for remittances to India to pre-registered beneficiaries;
    • Branch: visit us at our Raffles Quay branch at 6 Raffles Quay, Singapore 048580 to make a transfer.
  • For Non-account Holders
    • Branch: Remitters can visit us at our Raffles Quay branch at 6 Raffles Quay, Singapore 048580 during week days during banking hours.

I have only transferred my funds via the kiosk. What are the alternatives available to me?


You may transfer your funds with us through any of the following channels:

  • For Account holders
    • Online Banking: bank from the comfort of your own home with our online banking services;
    • Call & Remit: make a remittance request through our contact centre for remittances to India wherein the beneficiary has been pre-registered;
    • Branch: visit us at our Raffles Quay branch and make a fund transfer with your NETs debit card or cashier’s order / cheque
  • For Non-Account holders
    • Branch: visit us at our Raffles Quay branch at 6 Raffles Quay, Singapore 048580 and make a fund transfer with your NETs debit card or cashier’s order / cheque

How can I close my account?


Kindly visit our Raffles Quay branch at 6 Raffles Quay, Singapore 048580 or call our Contact Centre at 8001012553 (toll free) or (65) 67239009 (If you are calling from outside Singapore, call charges may apply) 7 days a week, between 08:00 - 18:00 hrs (IVR Option 1).

I do not have online banking. What should I do?


Kindly visit our Raffles Quay branch at 6 Raffles Quay, Singapore 048580 or call our Contact Centre to enable your internet banking services.

What is Call & Remit?


Call and Remit is a facility or service offered to individual customers of ICICI Bank holding a current account for remitting funds by providing instructions in the form of a remittance request over the telephone call to effect transfer and/or remits funds to a registered beneficiary's bank account in India.

 

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