Call & Remit
What is 'Call and remit'?
Call and Remit is a facility or service offered by the Branch at the request of the customer,in respect of which the customers may provide instructions in the form of a remittance request over the telephone call whether authenticated or unauthenticated ,to transfer and/or remits funds to a registered beneficiary's bank account in India .This is an easy and convenient way to transfer money to your family or friends in India.
All you have to do is call us on our toll-free at 8001012553 and speak with one of our Customer Service Specialists at 800 1012553, (0800 - 1800 hrs) in Singapore or from overseas call +(65) 67239009 (call charges may apply), 7 days a week (IVR Option 1 - Singapore Retail).
Who can use 'Call and Remit'?
This service or facility is available only to the existing account holders of the branch, who have previously availed the remittance facility at the Branch and are remitting to pre-registered beneficiary's in India.
If you are not our existing customer, please visit our branch for opening an account and thereafter initiating your first remittance transaction at the branch.
What do I need to do in order to use this facility?
For using Call & Remit facility, you need to have the following before you can use the facility -
- Your current account with the branch and
- You should have conducted an initial transaction to the intended beneficiary from the Branch in order to register the intended beneficiary
With the above you would be able to do any subsequent remittance transaction (s) to the such registered beneficiary using the Call & Remit facility.
What information is required while submitting the request for using 'Call & Remit' facility?
When you call to use this facility you would be required to answer certain due diligence questions and post successfully answering the same you would be able to initiate transactions to a pre registered beneficiary*.
Please have all the following information ready when you call us:
Mandatory information required
- Remitter Account number
- Remitter NRIC/Passport/EP/WP number
- Remitter customer ID
- Beneficiary name
- Beneficiary account number
- Amount of transfer
- Purpose of remittance
*Pre registered beneficiary is a beneficiary to whom you have, in the first instance, remitted funds through the Branch specifying the complete beneficiary details including the mode of disbursement . You need to have your beneficiary pre registered prior to remitting any funds using the Call & Remit Facility.
How long does it take to transfer money to India using the 'Call & Remit" facility?
- For a beneficiary account maintained at ICICI Bank Limited - Funds are credited on the same day*
- For a beneficiary account maintained at any other bank in India - Funds are disbursed on the same day
Funds are being transferred to any of the 75,000 NEFT branches of over 100 banks in India, the funds will be credited into the beneficiary's account by the beneficiary bank. The Branch will disburse the funds on the same day *.
*Same day- Same day processing is subject to certain cut offs and the day being a working day in India and Singapore.
What details of the beneficiary are required to use the Direct Credit under this facility?
The beneficiary would have to be pre registered at Branch for using this facility wherein you would be required to provide complete beneficiary details of the beneficiary like-
- Beneficiary Name
- Beneficiary Account number
- Beneficiary Bank Name
- Beneficiary Bank IFSC code
- Amount for transfer
- Purpose of remittance
- Complete address of Beneficiary
- Date of Birth of Beneficiary
Are there any charges or deductions in India for making a money transfer?
No, there are no service charge deducted by ICICI Bank in India. However, ICICI Bank has no control where the the beneficiary's bank (other than ICICI Bank Limited ,India) ,deducts any charge or puts funds on hold for non-payment of any such charges.
I am not an account holder of the Branch, how do I transfer money overseas?
If you do not have an existing account with the Branch, please visit one of our branches with the following documents:
Complete and print the application form for Money Transfers (Click here for the form).
Please carry the following documents as applicable-
- NRIC/EP/WP/SP/PEP for residents of Singapore.
- Address proof: Original of a utility bill or a bank statement received in the past three months
If you have any questions or queries, please call us on our toll-free number at 800 1012553 ,(between 0800 - 1800 hrs), 7 days a week (IVR Option 1 - Singapore Retail), Overseas: (65) 67239009 (call charges may apply) for more information relating to the Call & Remit facility.
I have transferred funds to a beneficiary "X" through the branch and would like to use the Call & Remit facility to transfer funds to beneficiary "Y", what do I need to do?
For using the Call & Remit facility for a new beneficiary you need to have to following before you can use the facility -
a. Your current account the Branch and
b. You should have conducted an initial transaction to the intended beneficiary from the branch in order to register the intended beneficiary.
For each new beneficiary the first transaction has to be initiated from the Branch.
Is it necessary to have an existing account with the Branch in order to use the Call & Remit service?
For using the Call & Remit facility you would need to have an existing account with ICICI Bank Limited, Singapore Branch. However if you do not have an account with us you can walk in to our Branch for your money transfer requirements using branch based remittance services. Know More
Whom shall I contact for more details?
If you have any questions, clarification or queries please contact us on our toll-free number at 800 1012553 , (between 0800 - 1800 hrs) Overseas - (65) 67239009 (call charges may apply), 7 days a week (IVR Option 1 - Singapore Retail).
Send money by simply calling 800 1012553, (between 0800 - 1800 hrs), 7 days a week (IVR Option 1 - Singapore Retail).
When overseas you can call (65) 67239009 (call charges may apply)