Phishing is a way of obtaining sensitive personal information such as account details, PIN and password through the internet. Anyone with these details can perform unauthorized transactions on your account.
Of late, there has been an increase in phishing attempts on Financial Institutions (FIs) customers’ via SMS and emails. Scams are common through SMS/emails which are often convincing and appear to come from legitimate senders. These messages entice their targets to click on links or attachments. When the user clicks on the links or attachments, he/she is directed to a fraudulent website requesting for personal information such as credit card numbers or user credentials
(e.g., user account, PIN, One-Time-Password). With these stolen credentials, fraudsters then attempt to access the user’s online accounts to perform unauthorised transactions, which, in turn, facilitate theft or fraud.
Beware of Bogus Emails or SMS
Phishing SMS and emails would appear to be sent by ICICI Singapore requesting for you to click on a link to verify your account, receive an incoming payment or prevent deactivation of your account. When you click through, you will then be brought to the fraudulent website. Please note that ICICI Singapore does not reach out to clients and request for passwords and login details over phone calls, SMS or emails. Please DO NOT click on the links in such SMS or emails.
How can you protect yourself from phishing?
- Be alert and always verify the details in SMS or emails from ICICI Singapore and do not authorize any suspicious transactions.
- Always type in the URL of our website directly into the address bar of your browser.
- Do not reveal any personal or banking details.
- Never reply to unsolicited SMSs or emails or act on phone calls from unknown sources.
- Avoid online banking in public areas such as cyber-cafes.
- Log off each time you complete online banking activities
- Select passwords that are difficult to guess. Change them often.
- Always check the authenticity of the software before downloading
- Call us immediately at 8001012553 (If you are calling from Singapore) or (65) 67239009 (If you are calling from outside Singapore), 7 days a week, 0800 - 1800 hrs or email firstname.lastname@example.org, if you notice unknown transactions appearing in your account.
- Customers are also encouraged install firewall and anti-virus and anti-spyware in their computers and to use the latest versions of internet browsers available, which may provide advanced security features such as anti-phishing and forged website identification. If such features are available, you are advised to turn them on.
- Please refer to our Safe Banking link at http://www.icicibank.com.sg/safe-banking/index.page? For more information on safety tips and measures.