Smart Phone have features that allow data synchronisation between the mobile device and online storage or cloud services in near real time. Information that could be synchronised includes SMS, email, etc.
For smart phone users who have enabled the data synchronisation feature, sensitive information sent via SMS or emails by financial institutions (FIs), such as one-time passwords (OTPs), can be accessed by criminals if their login credentials to the online storage or cloud services have been compromised.
Exposed OTPs together with online banking credentials or credit card information that had been harvested from the customers can potentially be used by criminals to perform fraudulent financial transactions.
Users are advised to secure their mobile devices and related online accounts. To mitigate the impact from such cybercrimes, user can adopt good cyber hygiene measures:
- Do not submit personal (user id, passwords etc.) or financial (card details, account number etc.) details on unknown website or links
- Never share sensitive/confidential information on Social Media
- Review your privacy settings and permissions on all devices and social media platforms, and adjust your privacy settings as appropriate.
- Change password regularly, using combination of upper case, lower case, numbers, and special characters.
If you have any doubt or want to report any suspicious/phishing email/call/transactions, call us immediately at 8001012553 (If you are calling from Singapore) or (65) 67239009 (If you are calling from outside Singapore), 7 days a week, 0800 - 1800 hrs or email email@example.com.