Yes. You will not be able to issue cheques after 15 May 2020. However, there is no impact on you if you do not have a cheque book.

You will no longer be able to use cheques for funds transfer after 15 May 2020

You may bank with us through any of the following channels:

• Phone Banking: Call our Contact Centre to check your balances, fixed deposit maturity dates or make a remittance to India via Call & Remit (only for individual account holders) to pre-registered beneficiaries.
• Branch: Visit us at our branch.

You may transfer your funds with us through any of the following channels:

You may remit with us through any of the following channels:

• Phone Banking: Make a remittance request through the telephone with one of our Customer Service Officers for remittances to India via Call & Remit facility (only for individual account holders) to pre-registered beneficiaries in India.
• Money2India: Register and transact with Money2India from the comfort of your home or office (only for individuals).
• Branch: visit us at our branch.

• Phone Banking: Make a remittance request through the telephone with one of our Customer Service Officers for remittances to India via Call & Remit facility (only for individual account holders) to pre-registered beneficiaries in India.
• Money2India:Use Money2India (https://money2india.icicibank.com/newm2iNetSIN/) for remitting to India (only for individuals).

Kindly visit our branch or call our toll free Contact Centre at 8001012553 (If you are calling from Singapore) or (65) 67239009 (If you are calling from outside Singapore. Call charges may apply) 7 days a week, between 08:00 - 18:00 hrs (IVR Option 1).

Kindly visit our branch or call our Contact Centre to enable your internet banking services.

Call and Remit is a facility offered to individual customers of the Branch holding a current account, to provide instructions in the form of a remittance request over the telephone call to transfer and/or remits funds to a registered beneficiary's bank account in India.

Please click here for more information.

Yes. You will not be able to issue cheques post 15 May 2020. However there is no impact on you if you do not have a cheque book.

You will no longer be able to use cheques for fund transfer after 15 May 2020.

• Online Banking: Bank from the comfort of your own home or office with our online banking services.
• Contact your Relationship Manager or visit our Republic Plaza office (Monday to Friday, 1100 hrs-1500 hrs).
• Email/Fax: Send instructions as per your arrangement with ICICI Bank.

Kindly get in touch with your Relationship Manager or visit our office at Republic Plaza.

Kindly get in touch with your Relationship Manager or visit our office at Republic Plaza.

The  Current Account  is designed to provide you with easy linkages back home in India from ICICI Bank Limited, Singapore Branches (“ICICI Singapore”).

ICICI Singapore's current Account can be used as a standalone transactional account or can be linked to your fixed deposit or savings account.

There is no interest paid on the Current Account. You can choose to open a linked Savings account (only in SGD) to earn interest on surplus funds.

You are able to view or download your account statement from your internet banking page under the section Account Statement (PDF).

Please note that you will be able to view or download your account statement only if you have done any transaction in operative accounts during the respective month. Kindly contact our call centre or visit any of our branches if you wish to receive your account statement regardless if you have done any transaction.

If you only hold a fixed deposit with ICICI Bank, the Deposit Confirmation Advice ("DCA") provided to you provides the details of your deposit with us.

No cheque books are provided.

No overdraft facility is provided on the Current Account.

Non-individual customers can open a regular Current Account. The Monthly Average Balance ("MAB") requirements for a regular current account are SGD1, 000. The customer can choose to open an account in SGD, USD, AUD and/or EUR.

Singapore dollar deposits of non-bank depositors are insured by the Singapore Deposit Insurance Corporation, for up to S$75000 till Mar 31, 2024 (S$100,000 from April 01, 2024) in aggregate per depositor per scheme member by law. Foreign currency deposits, dual currency investments, structured deposits and other investment products are not insured. For further information, please visit: www.sdic.org.sg

It’s Simple! Just follow the following steps-

• Login to the ICICI Bank Singapore internet banking
• Click on ‘India banking tab”
• Click on ‘LINK YOUR NR ACCOUNT’

From thereon follow the on screen instructions and within three business days your request will be processed.

You can also choose to de-link your NR Account at anytime by clicking on ‘DE-LINK YOUR ACCOUNT’ and by following the on screen instructions.

Once we receive a completed request your account will be linked within three business days.

You will only be able to view balances and mini statements (the previous 10 transactions). You will not be able to carry out any transactions in the India account.

Only Non-Resident accounts held with ICICI Bank Ltd., can be linked to your Singapore account.

You will only be able to view the savings and deposit accounts post linking. You will not be able to view other accounts like the Demat, Home Loan,credit card or any other accounts.

The request for linking account can only be submitted online. You can visit our branches or call us to know more about the process of linking accounts.

Once we receive a completed request, the account will be de-linked within three business days.

You will be able to view your account details without making any new requests once the account is opened.

For any discrepancy in your balance or statement please contact ICICI Bank Ltd. You can call them on 8001012553 and select IVR Option 2 for NRI Services.

It is quite simple to apply for  Current Account. Please visit any of our branches, fill the Account Opening Form and furnish the following supporting documents.

1. Proof of Identity:
   • Singapore Citizens / Permanent Residents - Copy of pink / blue NRIC card
   • Singapore Residents (Other than Permanent Residents) - Copy of documents issued by the relevant Government Agencies/ Ministries in Singapore (eg: Employment Pass) and Passport.
   • Singapore Non Residents - Copy of Passport.
2. Proof of Residential Address :E.g. latest copy of utility bills, bank statements etc - issued within the last 3 months.

Please carry the originals of the above mentioned documents with you so that our staff may verify the same.

Yes, you can hold the Currrent Account in joint names, to a maximum of four account holders. The account operations shall be in accordance with the instructions provided at the time of account opening for mode of operation of account.

Please visit our branches and meet our Customer Service representatives.

The Current Account is only for individuals resident in Singapore. However, non-resident customers can open Fixed Deposits with ICICI Singapore.

At the time of account opening, you can make the initial account opening deposit by cheque, cash or by swiping your NETS card. Please note that the cash and NETS transactions should be done only at ICICI Singapore branches through the available NETS terminal

In case the account opening form is declined and/ or rejected, ICICI Singapore will inform you through post, phone or mail (based on the details as provided by you on the account opening form at the time of account opening) as applicable about the rejection of your account opening form. The refund of funds deposited for initial funding at the time of account opening will be as indicated below.

• For non-account holders: The funds deposited by the applicant at the time of account opening (for initial funding of the account) will be refunded to the applicant within a period of 7 working days from the date of rejection of the account opening form, in the following manner:
  1. In case of cheque and/ or NETS based funding: The funds deposited will be refunded by ICICI Singapore by providing a cashier's order in the applicant's name at the applicant's registered communication address (i.e. the address designated by the applicant as his/ her communication address in the account opening form at the time of account opening) by courier or post.
  2. In case of cash based funding:The funds deposited will be refunded by ICICI Singapore to the applicant by providing a cashier's order of the amount equivalent to the funds deposited at the time of account opening.
• For existing account holders (for subsequent account opening): For account holders, reversal of funds can be by either of the following means:
  1. In case of deposit of funds by a debit instruction: Reversal of funds will be by crediting the customer's existing account with the equivalent amount;
  2. In case of initial account funding by cheque or NETS transaction: The funds deposited will be refunded by a cashier's order in the customer's name and sent vide courier or post at the customer's registered communication address (if the account opening is initiated bydepositing a cheque or vide a successful NETS transaction)
  3. In case of account funding by cash: ICICI Singapore will return the funds deposited by cash to the customer by providing a cashier's order of the amount equivalent to the funds deposited at the time of account opening.

For service or product related issues, you may contact our Customer Service Managers at our branches or write to us at sg.service@icicibank.com

For any complaints, you may write to our Complaint Officer by addressing your complaint/ grievance to: The Complaint Officer, ICICI Bank Limited, 9 Raffles Place
#50-01 Republic Plaza, Singapore or by email on sg.complaints@icicibank.com

Accounts become dormant if there are no customer-induced transaction (debit or credit) for a period of 12 months. To avoid such instance please ensure that there are regular transactions in your account like:

1. Cash and cheque deposits into the account;
2. Change of address and contact details;
3. Inward and Outward remittance;
4. Booking of Fixed deposit from dormant account.

Please note if the account is dormant, we will be unable to send any account statements.

You need to simply visit either of our branches with your valid ID and residential address proof for verification. You will also need to give a written request for activation of your account.

Post receipt of the completed request, your account will be activated within 24 hours.

We currently offer accounts to persons above 18 years of age.

English is the language of communication for any communication with the bank.

Yes, you may visit for the FAQs on money transfers.

It is to establish a common baseline protection for individuals or sole proprietors from losses arising from isolated unauthorised transactions or erroneous transactions from the protected accounts of these account holders.

A protected account means any payment account that
a) is held in the name of one or more persons who are either individuals or sole proprietors;
b) is capable of having a balance of more than $500 (or equivalent amount expressed in any other currency) at any one time, and
c) is capable of being used for electronic payment transactions.
For ICICI Singapore customers, protected accounts would include the current account and Savings account.

You shall be responsible for the following:

A.Transaction Notifications

• providing ICICI Singapore with a complete and accurate Singapore mobile phone number and email address;
• opting to receive all transaction notifications for all outgoing transactions of any amount;
• enabling transaction notification alerts on any device used to receive transaction notifications from ICICI Singapore;
• monitoring all transaction notifications;

B.Protect access codes

• do not voluntarily disclose any access code to any third party;
• do not disclose the access code in a recognisable way on any payment account, authentication device, or any container for the payment account;
• do not keep a record of any access code in a way that allows any third party to easily misuse the access code;
• If you keep a record of any access code, you should make reasonable efforts to secure the record, including keeping it in a secure location accessible or known only to account user and unlikely to be found by a third party.

C.Protect access to protected account

• Update the device’s browser such as Chrome, Safari, Internet Explorer, Firefox to the latest version available;
• Patch the device’s operating systems such as Windows operating system (OS), Macintosh OS, iOS and Android OS, with regular security updates provided by the operating system provider;
• Install and maintain the latest anti-virus software on the device, where applicable; and
• Use strong passwords, such as a mixture of letters, numbers and symbols. You and your account users are to look out for and follow security instructions /advice provided by ICICI Singapore from time to time.

D.Report unauthorised transactions

You shall report any unauthorised transactions to ICICI Singapore as soon as practicable after the receipt of any transaction notification alert for any unauthorised transaction. Where you are unable to do so, ICICI Singapore may require you to provide reasons for the delayed report. This might include time periods or circumstances that led to the delayed reporting.

E.Provide information on unauthorised transaction

You shall within a reasonable time provide ICICI Singapore with all information as may be requested by ICICI Singapore in order to facilitate ICICI Singapore’s investigation of the unauthorised transaction. Such information requested may include the account affected, the account holder’s identification information including the name or identity of any account user for the protected account, the date and time of the loss or misuse of the authentication device, or access code that was lost, stolen or misused , the type of authentication device, access code and device used to perform the payment transaction and any other information about the unauthorised transaction that is known to the account holder

F.Make police report

You shall furnish ICICI Singapore with a police report if ICICI Singapore requests for such a report to be made to facilitate its claims investigation process. ICICI Singapore may also require the police report to be furnished in respect of unauthorised transaction claim, before the before ICICI Singapore begins its claims resolution process.

The transaction alerts service is available to all customers with a Current/Savings account. The alerts will be sent by SMS on the mobile phone number registered with ICICI Singapore. Each transaction alert is triggered at the time of transaction and will contain information relating to the relevant transaction details such as the transaction date, reference number and the transaction amount.

ICICI Singapore will send the alerts to the account holder who is registered as the main applicant as indicated in the account opening form.

Where applicable, ICICI Singapore will provide an onscreen opportunity, which will contain information relating to the relevant transaction and recipient details such as protected account to be debited, the intended transaction amount recipient’s account number or name, for you to confirm the payment transaction and the recipient credentials before the relevant payment transaction is executed by ICICI Singapore.

You will only receive alerts where the transaction amount is higher than > 0.1 SGD. Please ensure that you update your current mobile number with ICICI Singapore so that you are alerted to unauthorised transactions should they arise and are able to report these unauthorised transactions promptly or to take steps to secure your account and prevent further losses in a timely manner. This will affect the extent to which you are liable for losses arising from the unauthorised transactions. Please take into consideration your responsibilities and liabilities under the E-payments User Protection Guidelines for unauthorised transactions at all times in your dealing with ICICI Singapore.

This is applicable to your ICICI current account and saving account -

• You shall be liable for loss where the primary cause of the loss is the account user’s recklessness. Recklessness include the situation where any account user deliberately did not comply with the duties of account holders and account users in the E-payments User Protection Guidelines. The account user is expected to provide information to ICICI Singapore to determine whether any account user was reckless. The actual loss that the account holder is liable is capped at the applicable transaction limit or daily payment limit on the protected account.
•  You shall not liable for loss if:
  • the loss arises from any action or omission by ICICI Singapore and does not arise from any failure by any Account user to comply with any duties of account holders and account users set out in the E-payments User Protection Guidelines or;
  • an unauthorised transaction that does not exceed $1,000, if the loss arises from any action or omission by any third party and does not arise from any failure by any account user to comply with duties of account holders and account users set out in the E-payments User Protection Guidelines. You will be liable for unauthorized transactions that exceed $1,000.

Please visit  ICICI Singapore’s branch in Singapore during usual business hours or call ICICI Singapore’s 7 day a week hour customer service hotline to report any unauthorised or erroneous transactions as soon as practicable after the receipt of any transaction notification alert for any unauthorized or erroneous transaction. You will receive a written acknowledgement of the report and no fee will be charged by ICICI Singapore for making the report. Click here to know details of how to contact us.

ICICI Singapore will complete our assessment of your claim within 21 business days upon receiving sufficient information from the account holder to complete the investigation for straightforward cases. For complex cases, this may take up to 45 business days. Complex cases may include cases where any party to the unauthorized transaction is resident overseas or where insufficient information has been provided to bank for purposes of the claims investigation. If ICICI Singapore’s assessment is that the account holder is not liable for any loss arising from the unauthorized transaction, ICICI Singapore will credit the account holder’s protected account as soon as this conclusion is reached.

ICICI Singapore will make reasonable efforts to facilitate communication between you and the recipient with the aim to improve your chances of recovering the payment amount sent through the erroneous transaction. However, ICICI Singapore may take longer to convey instructions in complex cases such as where any party to the transaction is resident overseas or where ICICI Singapore has not received sufficient information from you to convey instructions. For the purposes of assisting ICICI Singapore to recover sums sent in error, you should provide ICICI Singapore with information as requested by ICICI Singapore which may include the account affected, the account holder’s identification information including the name or identity of any account user for the protected account, the date and time of the loss or misuse of the authentication device, or access code that was lost, stolen or misused ; the type of authentication device, access code and device used to perform the payment transaction; the recipient’s unique identifier, including account number, identification number, name or other credentials entered by the account user; the date, time, amount and purpose of the erroneous transaction insofar as such information is known to the account user any other information about the unauthorised transaction that is known to the account holder.