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FAQ fund transfer

FAST FAQ

Online MOney Transfer

e Payment guideline

Will I be prompted to confirm my payment instructions and recipient details before the transaction is executed?

Where applicable, ICICI Singapore will provide an onscreen opportunity, which will contain information relating to the relevant transaction and recipient details such as protected account to be debited, the intended transaction amount recipient’s account number or name, for you to confirm the payment transaction and the recipient credentials before the relevant payment transaction is executed by ICICI Singapore.

Notices

Important update with reference to Service channels-

Effective January 31, 2019, the following services will cease to be offered by ICICI Bank limited Singapore Branch-

• Branch operations at Little India (i.e. 190 Serangoon Road, Singapore 218064)
• Remittance Kiosk services at the following locations-
  • 6 Raffles Quay, Singapore 048580
  • 190 Serangoon Road, Singapore 218064
• Cash services- Cash acceptance and withdrawal services shall be discontinued at both the branches.

The upcoming changes will not impact your relationship with us in any way. In case you have any concerns, please refer to the FAQ here.

Maintenance

The scheduled maintenance are as follows:

2018

2017

2016

2018

January

February

March

April

May

June

July

2017

January

February

March

May

June

July

August

September

October

November

2016

January

December

November

General Historic version

Applicable from April 1, 2017

Applicable from October 10, 2016

Applicable from February 01, 2016

Applicable from June 01, 2015

Applicable from June 25, 2014

Applicable from May 01, 2014

Applicable from October 01, 2013

Applicable from January 11, 2013

Applicable from February 16, 2012

Applicable from September 30, 2010

Applicable from January 15, 2018

1. Send money to India and be part of a conversation with M.S. Dhoni!

   • First 5 customers remitting more than SGD 100,000 in one single transaction will get one pass each to attend this event
   • Only customers holding an account with ICICI Singapore are eligible to participate in this offer
   • This offer is applicable for remittances undertaken via branch channel only and for the duration of the offer period - December 21 2017 – January 19th 2018
   • The same is applicable on a single remittance only made during offer period
   • The offer will be applicable on a first come first serve basis
   • In case of two or more remitters remitting at the same time, both customers will get passes for the event
   • The said offer cannot be exchanged with anything else or encashed and cannot be clubbed with any other offer or promotion offered by the branch, from time to time
   • Any dispute in relation to the said offer shall be subject to the jurisdiction of courts in Singapore and governed by laws of Singapore. The terms of the said offer may be changed by branch at any time. The branch makes no representation on the organization or quality of event.
   • The branch has the right to withdraw the offer at any time
2. Promotional Campaigns

   Remit SGD 1000 or more and stand a chance to win 2 free return tickets to India. TnC Apply. Know More

Kiosk

Schedule of Charges effective November 1, 2018

Internet banking - Transaction facility has been discontinued effective November 30,2020

What are the various transaction limits on Internet banking?

The following transaction limits are applicable on Internet banking:

What are the Branch codes for ICICI Bank?

The following branch codes are applicable for ICICI Bank Singapore:

When does the fund transfer limit get reset?

Daily Funds Transfer limit for a particular day is reset at 12:00 AM Singapore time.

Can I change my fund transfer limit?

Yes you can modify the limit to a value lower than what is offered by the bank using the “Update transfer limits” tab and following instructions online.

What are the various transaction codes?

The various transaction codes that reflect in your statement are as follows:

What kind of transaction signing is applicable on my fund transfers?

The transaction signing required for a transaction depends on the amount that you are transferring. Please be guided by the grid below-

Local Fund transfer

Remittance to India

What is the GIRO upgrade about?

This is an industry wide enhancement of the current interbank GIRO payment infrastructure led by the Association of Banks in Singapore (ABS).

What are the benefits of this upgrade?

The benefits that are available after the upgrade are:

• Ease of setting up payment instructions without the need for a bank branch code
• Introduction of new Purpose code and Reason codes
• Ability to pay credit or charge cards with other banks
• Greater clarity of payment instruction in bank statements

Will my bank account number be changed?

Your bank account number will not be changed. However when you are adding payee for fund transfer please note that for HSBC, OCBC and State Bank of India (SBI), you will need to incorporate the branch into the account number field after the upgrade. The full account number will be expanded to include the branch code followed by the existing account number for these 3 banks, please remember to use the new account number going forward.

See below for an example:

Internet banking - Transaction facility has been discontinued effective November 30,2020

How do I perform a FAST transaction?

After logging into your internet banking using Login ID and password, at the Funds Transfer (Interbank Funds Transfer) page, when entering the details of your payment, the FAST option will be available if the beneficiary bank is one of the FAST participating banks. Tick on the box [FAST (Fast and Secure Transfer)], complete the remaining fields and proceed to submit the transaction.

Can I use FAST if I have the payee’s name only and not the account number?

No, the payee’s bank account number is required for FAST transfer.

Why can't I choose FAST for my transaction?

You will not be able to choose FAST if the beneficiary bank is not one of the FAST participating banks.

I have an existing payee where the beneficiary bank is one of the participating banks. Do I still need to create new payee to perform a FAST transaction?

No, if you have already added the designated payee previously; you may simply click on the Fund transfer link to transfer funds to the payee and then select FAST to perform the FAST transaction.

Why do I have to fill in Purpose of Transfer?

The purpose of transfer field is required to be filled in for FAST transactions, and the purpose code that you have selected will be reflected in the account transaction history for each FAST transaction, for your easy reference.

Can I perform a future dated FAST transaction?

Yes.

Can I have a recurring FAST transaction?

Yes. Please note that the start date for any recurring transaction cannot be the same day. The earliest start date is the following day.

I encountered the following error message, what does it mean?

*The selected bank is currently unable to accept FAST transactions. You may choose to use the 3rd Party Funds Transfer service instead which may take 2 - 3 working days. Alternatively, please try again later.

The beneficiary bank is currently unable to accept FAST transactions. You may choose to effect the funds transfer using the 3rd Party Funds Transfer (Interbank Funds Transfer) service, which may take two to three working days. Alternatively, you may try again later.

Important Update

Please note that transfers using kiosk will be disbursed same day to any bank in India subject to operational cut off* effective Nov 24th 2015.

Please note that with effect from 31st January 2019, the Kiosk remittance facility will be discontinued.

Features

• Fund transfers-
  • Same day^* to any bank in India (subject to satisfactory completion of and compliance with the Bank’s standard procedures)
• Competitive and Confirmed exchange rates
• Touch screen at the KIOSK for ease of use
• Round the clock availability of money transfer service
• Funding through NETS debit card is available
• Minimum service charge

^* Same day fund/ money fund transfer are subject to cut off timings, presently 4:00 PM, SGT (subject to satisfactory completion of and compliance with the Bank’s standard procedures)

How to Use Kiosk

• You would need to register for the KIOSK Service by visiting ICICI Bank Limited, Singapore Branch ("Branch") with the documents needed in order to remit money by using this KIOSK Service
• You can also transact at the time of registration and the beneficiary shall become a registered beneficiary at the KIOSK for subsequent transactions
• Additional beneficiaries can be added at the KIOSK. Please note registration of the beneficiary would take 24 hrs* post submission of request on the KIOSK
• You can transfer money through the KIOSK Service to successfully registered beneficiaries
• Fund transfer** to
  • Beneficiaries with account at any bank in India - Same day***
  • You will get a receipt on successful completion of money transfer
    • *24 hrs- Excluding public holidays and non-working day in Singapore
    • **Funding for the money transfers can only be done by NETS enabled debit cards
    • ***Same day fund/ money transfers are subject to cut off timings, presently 4:00 PM, SGT (subject to satisfactory completion of and compliance with the Bank’s standard procedures)
• Documents needed-
  • Simply walk into the Branch and submit a KIOSK registration & Transaction form along with your funds by way of NETS debit card
  • Carry your NRIC Card or carry any other form of ID proof like your passport, EP along with your latest Address Proof (less than three months old)

Security tips for performing transaction at Remittance Kiosk

• Do not enter your Personal Identification Number ("PIN"), when someone else can see you keying it in.
• When entering your PIN, use your hand to shield your PIN number from being revealed.
• Always conduct your transactions yourself. Do not lend your card or disclose they PIN to anyone, including family, friends and people claiming to be bank employees.
• Change your PIN regularly.
• Beware of any suspicious objects attached to the kiosk that make its appearance or operation seem unusual (for example, those that retain your card for no good reason).