Below is a list of common error messages, reasons for the messages and solutions to remedy the problem when using Net Banking:
Message 1: Invalid ID - There could be one reason for this message:
You have provided the wrong User ID/Customer ID.
Action to be taken:
Please re-check your User ID/Customer ID and enter the correct ID.
Message 2a: Invalid password (You are left with 2 more attempts)
Message 2b: Invalid password (You are left with 1 more attempt)
Action to be taken:
- Please re-check your password.
- Please note that the password is case-sensitive.
- If you have forgotten your password, walk into our branch to request for a new password. The new password will be generated by the end of the same day of your request and posted to your registered address within 7 working days.
Message 3: You have exceeded the maximum number of attempts. Login is disabled.
Action to be taken:
- Your User ID/Customer ID has been disabled.
- You need to walk in to our branch to request for a new password. The new password will be generated by the end of the same day of your request and posted to your registered address within 7 working days.
